Opside

Your operation. Remembered.

Opside is a platform to reduce friction between technology and operators. How we manage the day we have with a computer and technology before the day we have with people in service often dictates how operators feel as we dive into the core of our operation — service on the floor.

What should be a 45-second walk from office to host desk can end up being a ten-minute running task list that has the potential to touch 10 different platforms and affect 20 different people. Training is often about checklists that are looked at once and forgotten. Binders with tech sheets and descriptions are difficult to manage, and wrestling with printers to maintain the paper guides in our restaurants is a headache and a part-time job. Trainers are often teaching during service, and teach differently from one another.

Opside is a platform intended to preserve institutional knowledge, offload training to dedicated hours outside of service, replace binders in your restaurant, and eliminate friction between your best people-people and the technology we are increasingly reliant on to run our businesses.

Opside is an app that uses a task manager engine to help capture the most important operational documents we use repetitively in our day to day. Save a recurring or even infrequent task as a document to send and store — a new hire document to send to HR, a food description tech sheet, or a sidework list. Your team completes scheduled routines, completes standard documentation, and is able to offload the mental burden of remembering that something needs to happen.

When staff and managers leave, knowledge also leaves with them. When we have to capture documentation of a task or a product, it often takes multiple steps and screens. Opside captures routine, stores knowledge unique to your operation, and uses AI to democratize access to information for your staff about your operation.

A manager can ask, “How do I onboard a new hire?” and the question is answered with a saved process that loops in HR. A new team member arrives and, instead of being handed a binder with food and beverage descriptions, can learn in the way they learn best, asking questions about your menu and operation that don’t rely on a trainer or memory to be accurate.

Opside aims to capture a knowledge database with your operation’s daily routines so nothing leaves with turnover, questions can be asked without fear of judgment, and technology never has to be factored in when considering a great people hire.

Back to the walk

Contact

Opside LLC
New York

Bryan Holland
b.holland@opsideapp.com

Back to the walk

Privacy

This notice covers this website, opsideapp.com, which is published by Opside LLC.

The website sets no cookies, runs no analytics and no advertising trackers, and has no forms. It does not ask for, collect or store any information about the people who read it.

Its text typeface is loaded from Google Fonts, so Google’s servers receive the request for that file, as any web server does, including your IP address.

If you write to us, we use your address and what you send only to answer you.

Questions about this notice, or about the Opside app and the information a restaurant keeps in it: b.holland@opsideapp.com.

Back to the walk

The officeThe day with the technology comes before the day with people. Then they get up and go.

On the way outSaid once, walking. The app does the remembering, so it is not one more thing to carry to the host desk.

The passThree of them, a rail of paper, and one screen that already knows. The walk takes forty-five seconds. The questions take ten minutes.

Two more thingsOne sentence, said in the doorway of the kitchen. It comes back as two tasks and the one question it could not answer for itself, and neither of them is carried any further.

The foot of the stairsThe second thing that catches them, and nobody is even there: a fridge that has stopped holding its temperature. One picture of the reading and it is with the people who can fix it. Not written on a hand, and not remembered until later.

FixedTwo of them, a coil of cable, and a reading back at 38. What was wrong with it is written down for whoever is on tomorrow, and nobody had to chase anybody to get it looked at.

The back doorThe third. A hand truck still up on its wheels and a stack of invoices going from one hand to the other.

ReceivedThe driver has gone. One picture of the invoice and the delivery is checked in. Nothing to file, and nothing to find later.

The stationThe fourth. A question about next week, and behind her a man with two bottles in his hands, waiting his turn to ask about something else.

It answersOne thing to put right, and one thing they only had to ask. The invoice was already there; nobody had to go and look for it.

The bartopThe fifth. They lean on the service well; the tin keeps going, because the drink cannot wait and neither can the question. Two things at once is the whole job.

The open callThe sixth. Two of them up at the bar with a form and a borrowed pen, because the dining room is already set. The manager stands at the end of it and talks them through it.

The next oneThe form goes to HR from where they are standing, and the answer to "how do I onboard a new hire" is the process itself.

The tastingFive bottles open and the glasses poured, and a rep who has been standing at the bar for ten minutes. The order is said once, out loud, and next Thursday's delivery is already a task with the invoice scan on it.

The host deskThey get there. Forty-five seconds of walking, and everything that happened on the way is somewhere behind their eyes. Two people at the door, hand in hand, and a screen that already knows their name.

Seven things caught them between the office and the host desk.

Every one of them is now something somebody has to remember, and most of it will be remembered by whoever happened to be standing there. The Tuesday she asked for. What was wrong with the fridge. Which of the six they liked. The name on the form.

Opside writes it down as it happens and hands it to whoever is on next. So the question gets asked without anybody having to be brave about it, and you never have to factor the technology in when you are deciding whether somebody is a great hire.

Hand-composed: nothing on this page is placed by arithmetic, and nothing on it fades, blinks or changes shape. Every mark you see at any moment is a line being drawn or un-drawn.